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At Coosmetics, we aim to provide fast, reliable, and affordable delivery across the UAE and KSA.
Please review the details below to understand how we handle shipping, delivery, and related services.
1. Delivery Areas
We currently deliver to:
- All major cities and regions across the United Arab Emirates
For remote or out-of-service areas, additional time or charges may apply.
2. Delivery Timeframes
- UAE: 2–5 business days
Delivery timelines start once your order has been confirmed and dispatched.
During peak seasons or promotional periods, delivery may take slightly longer.
3. Shipping Charges
- UAE Orders: Shipping fees vary based on location and will be displayed at checkout.
- Free Shipping: Occasionally offered during special promotions — terms will be clearly mentioned on the product or checkout page.
4. Cash on Delivery (COD)
We offer Cash on Delivery service across the UAE.
Please ensure that the correct amount is available at the time of delivery.
COD orders may include a small handling fee.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this to track your parcel directly on the courier’s website or via our Track Order page.
6. Failed Deliveries
If a delivery attempt fails (due to incorrect address or unavailable recipient), our courier will attempt redelivery.
If multiple attempts fail, your order may be canceled and returned to us. Additional re-shipping charges may apply.
7. Damaged or Missing Items
If your package arrives damaged or items are missing, please report it to our customer support team within 48 hours of delivery.
We will arrange a replacement or resolve the issue promptly.
8. Contact Information
For shipping inquiries, please contact:
Coosmetics.